How do I unzip a file I've downloaded?
It's simple really, Microsoft Windows has support for this built in. Just save the ZIP file to your desktop, then Right-Click on it and select "Extract All" from the menu, windows will do all the work!
How do I submit a loan online?
First, you need to create a borrower file. In the Processing Center, click on Create a New Borrower File, then click Continue to Confirmation. At this point you can confirm the details you entered and submit the file to Integrated Processing.
Once the file has been submitted, you can upload files such as PDFs, Point files, Fannie Mae file and Word docs. Other formats may be compatible as well.
How do I switch Borrowers while in my Processing Center?
All pages in the Processing Center have a drop-down box for switching to a different borrower file. It's located at the top of the page. You can also view all borrowers in your pipeline through the Borrower Matrix (click on the first picture on the left in your Processing Center page).
What do I do when a loan has been closed?
First, you should download the zip file containing all the uploaded files from you and from Integrated Processing. To do this, go to Processing Center, View Loan Pipeline and then click on the borrower who recently closed. Once in the borrower’s Detailed View, click on Download All Files (ZIP format) icon. This will automatically bring up a dialogue box asking you where to save the ZIP file. Choose a location and save the file.
Second, return to the Processing Center main panel. Click on Archive Borrower Files. Then find the borrower you wish to archive and click on Delete to the right of that borrower’s name. This will remove the file from your pipeline but will not remove the data from our server. We can always restore the file to your pipeline at any time at your request.
How do I view the processor’s notes on a particular file?
Start from the Processing Center main panel and click on View Loan Pipeline. From here you can do one of two things to view the processor notes. First, you can roll your mouse over the various completed status steps of the borrower file and a flag will pop up with the completed date as well as the notes from the processor regarding that specific status step. Or, you can click on the borrower’s name and go the Borrower Information screen where all the completed status steps are listed with all the corresponding processor notes.
How do I submit a loan without using the Processing Center?
You can always go to our Forms page and download the New Loan Submission form, complete the form and fax it to us with the 1003 and any corresponding documentation.
How do I turn on/off the e-mail status system?
Start at the Processing Center main panel and click on Update Account Info. At this page you can change your company’s information and Opt Out or Opt In to the auto-email status system.